Terms of Use

1. About the Website

The Website is an informational and transactional platform for the Quoravellienne hotel and casino resort located in Whitianga, New Zealand. Its purpose is to provide visitors with information about the property, its facilities, room categories, dining options, entertainment and gaming floor, and to enable guests to submit accommodation reservation requests and enquiries.

The Website is intended solely for personal, non-commercial use by prospective and current guests. Nothing on the Website constitutes an offer to provide services to any person in any jurisdiction where such provision would be unlawful.

2. Acceptance of Terms

By browsing the Website, submitting a reservation request, creating an account or otherwise interacting with any feature of the Website, you enter into a legally binding agreement with on the terms set out here.

We reserve the right to amend these Terms at any time. Amended Terms will be published on this page with an updated effective date. Your continued use of the Website after any amendment constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

These Terms apply in addition to any specific terms and conditions that govern individual bookings, promotions or on-property services. In the event of a conflict between those specific terms and these Terms, the specific terms will prevail to the extent of the inconsistency.

3. Eligibility and Permitted Use

3.1 General Eligibility

You must be at least 18 years of age to use this Website, to submit a reservation request and to access the casino facilities at the Quoravellienne property. By using the Website you represent and warrant that you meet this minimum age requirement.

Where the Website allows you to make a reservation on behalf of another person, you also represent that the guest(s) named in the reservation meet all applicable eligibility requirements, including the minimum age requirement for any age-restricted services they intend to use.

3.2 Permitted Uses

You may use the Website only for the following purposes:

• Browsing information about the Quoravellienne property and its services.
• Submitting reservation requests and enquiries for accommodation or events.
• Accessing your guest account to manage existing reservations.
• Viewing promotional offers applicable to Quoravellienne guests.
• Contacting us using the contact features provided.

3.3 Prohibited Conduct

You must not:

• Use the Website in any manner that is unlawful, fraudulent, deceptive or harmful, or that could expose or any third party to liability.
• Attempt to gain unauthorised access to any part of the Website, our servers, or any systems or networks connected to the Website.
• Introduce viruses, malicious code, spyware, ransomware or any other harmful material into the Website or any connected system.
• Scrape, crawl, index or harvest data from the Website by automated means without our prior written consent.
• Copy, reproduce, republish, distribute or create derivative works from any content on the Website without our prior written consent.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Use the Website to transmit unsolicited commercial communications or spam.
• Interfere with or disrupt the integrity or performance of the Website or its underlying infrastructure.
• Submit false, misleading or speculative reservation requests.

We reserve the right to terminate or restrict your access to the Website at any time and without notice if we reasonably believe you have breached these Terms or any applicable law.

4. Intellectual Property

4.1 Ownership

All content on the Website, including but not limited to text, graphics, photographs, illustrations, audio and video material, logos, trade marks, service marks, trade names, layout, interface design, software and source code, is either owned by or licensed to and is protected by New Zealand and international intellectual property laws.

The name "Quoravellienne" and all associated logos and marks are trade marks of . Nothing in these Terms grants you any right or licence to use our trade marks, logos or trade names without our prior written consent.

4.2 Limited Licence to Users

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the content on the Website for your own personal, non-commercial purposes. This licence does not include the right to:

• Download or permanently store any Website content other than page caching incidental to normal browsing.
• Modify or alter any Website content.
• Use Website content for any commercial purpose or public display.
• Remove any copyright, trade mark or other proprietary notices from content.

4.3 User-Submitted Content

If you submit reviews, comments, photographs or other content through the Website, you grant a worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, adapt, publish and distribute that content in connection with the operation and promotion of the Quoravellienne property. You represent that you hold all necessary rights in any content you submit and that such content does not infringe any third-party rights.

We reserve the right to remove any user-submitted content that we consider inappropriate, offensive, inaccurate or otherwise in breach of these Terms, without notice or liability.

5. Reservation Requests, Rates and Booking Terms

5.1 Nature of a Reservation Request

Submitting a reservation request through the Website constitutes an offer from you to book accommodation or services at Quoravellienne on the dates and terms you specify. A reservation is not confirmed until you receive a written confirmation from us by email. We reserve the right to decline any reservation request at our discretion.

5.2 Accuracy of Information

You must provide accurate, complete and current information when submitting a reservation request. You are responsible for any errors or omissions in the details you submit. We accept no liability for reservation problems arising from inaccurate information provided by you.

5.3 Rates and Pricing

Room rates and service charges displayed on the Website are quoted in New Zealand dollars (NZD) and are inclusive of GST unless expressly stated otherwise. Rates are subject to availability and may change at any time prior to confirmation of your reservation. The rate confirmed in your booking confirmation is the rate applicable to your stay, subject to the cancellation and amendment provisions below.

The following general pricing principles apply:

Despite our best efforts, pricing errors may occasionally occur on the Website. We reserve the right to correct any such errors and to decline or cancel reservations made at an erroneous rate, with a full refund of any amount paid.

5.4 Payment

Payment terms are set out in your booking confirmation. We may require a credit card guarantee or deposit at the time of reservation. Any additional charges incurred during your stay will be settled upon departure. You authorise us to charge the payment method provided for all outstanding amounts in accordance with your reservation terms.

5.5 Cancellations and Amendments

Cancellation and amendment policies vary by rate type, room category and time of booking. The specific policy applicable to your reservation will be stated in your booking confirmation. Standard policies are as follows:

• Flexible rates: Cancellation or amendment without charge if made no later than 48 hours before the scheduled arrival date. Cancellations received after that time may be subject to a charge equal to one night's accommodation rate.
• Non-refundable rates: The full reservation amount is charged at time of confirmation and is non-refundable and non-amendable.
• Promotional and package rates: Subject to the specific terms disclosed at the time of booking.

Cancellations must be submitted in writing to the contact address set out in Section 14 of these Terms or through the guest account portal. Verbal cancellations will not be accepted.

5.6 No-Show Policy

If you fail to arrive on your scheduled check-in date without prior notice, we reserve the right to treat your reservation as cancelled and to charge a no-show fee equal to the full value of the first night's accommodation rate. The remainder of your reservation may be released.

5.7 Check-In and Check-Out

Standard check-in time is 3:00 pm and standard check-out time is 11:00 am New Zealand time. Early check-in and late check-out may be available on request and are subject to availability. Additional charges may apply.

6. Age Restriction for Casino Services

Entry to the casino floor and participation in any gaming activities at the Quoravellienne property is strictly restricted to persons who are 18 years of age or older. This requirement is mandated by New Zealand law and is enforced at the property.

You must not use the Website to make reservations or enquiries intended to facilitate access to casino services by any person under the age of 18. We may require proof of age upon entry to the casino floor. We reserve the right to refuse access to any person who cannot produce satisfactory evidence of age.

By submitting a reservation request that includes or implies access to casino facilities, you confirm that all guests named in the reservation who intend to use those facilities are aged 18 or over.

7. Responsible Gaming

is committed to promoting responsible gaming practices at its property and through this Website. Gaming should be treated as a form of entertainment and not as a source of income. We encourage all guests to set personal limits on time and money spent on gaming activities.

If you are concerned that your gaming behaviour, or the behaviour of someone you know, may be causing harm, we encourage you to seek information and support. In New Zealand, publicly available resources and guidance relating to responsible gaming are provided by the following organisations. We describe only their public-facing roles and do not make any representation about our own regulatory status in this section.

• The Gambling Commission (New Zealand): The Gambling Commission is an independent statutory body established under the Gambling Act 2003. It publishes information about problem gambling resources and hears certain appeals and inquiries relating to gambling matters. Further information is available at the Commission's official website.
• The Department of Internal Affairs (DIA): The DIA administers gambling regulation in New Zealand, including the enforcement of harm minimisation requirements under the Gambling Act 2003. Its website includes guidance for players on understanding their rights and accessing help.
• The Problem Gambling Foundation of New Zealand: A nationally recognised organisation providing free, confidential counselling and support services for people affected by problem gambling. Contact information is available through their public website.
• Gambling Helpline: A free national helpline service available to anyone concerned about their own or another person's gambling behaviour. Contact details are published by the Problem Gambling Foundation and the DIA.

On-property responsible gaming measures, including self-exclusion arrangements, are available at the Quoravellienne gaming floor. Please speak with a staff member on site for further information about the self-exclusion process.

We ask that you do not use this Website to make reservations if you are subject to a self-exclusion order covering our property or if you are otherwise prohibited from participating in gaming activities under New Zealand law.

8. External Links

The Website may contain links to third-party websites for your convenience. These links do not constitute an endorsement, sponsorship or recommendation by of the linked websites, their operators or their content. We have no control over the content, accuracy, privacy practices or security of third-party websites.

When you leave the Website by following a third-party link, these Terms cease to apply. We encourage you to read the terms and privacy policies of any third-party websites you visit. We accept no liability for any loss or damage arising from your use of linked third-party websites.

You must not create a link to the Website from any third-party website without our prior written consent. We reserve the right to require the removal of any link to the Website that we consider inappropriate.

9. Availability of the Website

We aim to make the Website available at all times, but we do not guarantee continuous, uninterrupted or error-free access. The Website may be temporarily unavailable due to:

• Scheduled or emergency maintenance;
• Technical failures or system outages;
• Circumstances beyond our reasonable control, including power failures, telecommunications outages or natural events; or
• Security incidents requiring temporary suspension.

We will endeavour to provide advance notice of scheduled maintenance where practicable, but we are not obliged to do so. We accept no liability for losses or inconvenience caused by unavailability of the Website.

We reserve the right to modify, suspend or discontinue any feature or section of the Website at any time and without notice. We will not be liable to you or any third party for any such modification, suspension or discontinuance.

10. Limitation of Liability

10.1 General Disclaimer

The Website and its content are provided on an "as is" and "as available" basis. To the maximum extent permitted by New Zealand law, makes no representations or warranties of any kind, express or implied, in relation to the Website or its content, including as to accuracy, completeness, fitness for a particular purpose, non-infringement or freedom from errors, viruses or other harmful components.

10.2 Exclusion of Consequential Loss

To the maximum extent permitted by law, will not be liable to you or any third party for any indirect, incidental, special, consequential or punitive loss or damage, including loss of profits, loss of revenue, loss of data, loss of goodwill or loss of business opportunity, arising from or in connection with your use of or inability to use the Website, even if we have been advised of the possibility of such loss.

10.3 Consumer Guarantees Act 1993

Nothing in these Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand consumer protection legislation that cannot be lawfully excluded or limited. Where our services are acquired for business purposes within the meaning of the Consumer Guarantees Act 1993, that Act does not apply to the extent permitted by section 2(1) of that Act.

10.4 Aggregate Liability Cap

Subject to clause 10.3, our total aggregate liability to you for any claim arising out of or in connection with your use of the Website will not exceed the total amount paid by you to in the six months immediately preceding the event giving rise to the claim, or NZD 500, whichever is greater.

10.5 Indemnity

You agree to indemnify, defend and hold harmless and its directors, officers, employees and agents from and against any claims, losses, damages, costs and expenses (including reasonable legal fees) arising from: (a) your use of the Website in breach of these Terms; (b) your breach of any applicable law; or (c) any content you submit through the Website that infringes the rights of any third party.

11. Privacy and Personal Information

collects, uses, stores and discloses personal information in accordance with the Privacy Act 2020 (New Zealand) and our Privacy Policy, which is available on the Website. Our Privacy Policy explains what personal information we collect, how we use it, when we may share it and what rights you have in respect of your personal information.

By using the Website and submitting personal information through it, you acknowledge that you have read our Privacy Policy and consent to the collection and use of your personal information as described therein.

For privacy-related enquiries or to exercise your rights under the Privacy Act 2020, please contact our Privacy Officer at privacy@quoravellienne.com.

12. Security

We implement reasonable technical and organisational measures to protect the Website and any personal information you provide. However, no internet-based transmission or electronic storage system is completely secure. We cannot guarantee the absolute security of information transmitted through the Website, and you do so at your own risk.

If you become aware of any unauthorised access to your guest account or any security vulnerability affecting the Website, please notify us promptly at the contact details set out in Section 14.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of New Zealand. Both you and submit to the exclusive jurisdiction of the New Zealand courts for the resolution of any dispute arising out of or in connection with these Terms or your use of the Website.

If any provision of these Terms is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision will be deemed severed from these Terms to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these Terms at any time does not constitute a waiver of that right or provision. A waiver of any breach does not constitute a waiver of any subsequent breach.

14. Disputes and Contact Details

14.1 Dispute Resolution Process

We encourage you to contact us directly in the first instance if you have a complaint or dispute relating to the Website or any reservation. We are committed to resolving disputes promptly and fairly.

The process for raising a dispute is as follows:

1. Step 1: Contact us. Submit your complaint in writing using the contact details below, providing full details of the matter and any supporting information. We will acknowledge receipt within two business days.
2. Step 2: Internal review. We will investigate your complaint and aim to provide a written response within ten business days of acknowledgement. Complex matters may take longer, in which case we will keep you informed of progress.
3. Step 3: Escalation. If you are not satisfied with our response, you may escalate the matter to an appropriate external body. For consumer disputes, the New Zealand Disputes Tribunal may be available for claims within its jurisdictional limits. For privacy complaints, you may contact the Office of the Privacy Commissioner.

Nothing in this dispute resolution process limits your right to commence legal proceedings in a New Zealand court of competent jurisdiction.

14.2 Contact Details

For all enquiries, reservation matters, complaints or legal notices relating to these Terms, please contact using the following details:

15. Entire Agreement

These Terms, together with our Privacy Policy and any specific booking confirmation or event terms issued to you, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior agreements, representations and understandings relating to that subject matter.

These Terms do not create any partnership, joint venture, agency, employment or franchise relationship between you and .

If you have any questions about these Terms, please contact us before using the Website.