1. Adult-Only Access to the Casino

Participation in any form of gambling at Quoravellienne is restricted to guests who are aged 18 years or older. This requirement is absolute and applies at all times, regardless of whether a guest is accompanied by an adult or is already a registered hotel patron.

Our team is trained and authorised to request valid, government-issued photo identification from any person who appears to be under 25 years of age before permitting entry to the casino area. Accepted documents include:

• A current New Zealand passport or a valid overseas passport
• A current New Zealand driver licence or a valid overseas driver licence
• A New Zealand 18+ card issued by an authorised provider
• Any other current government-issued photographic identity document

Any guest who is unable or unwilling to provide satisfactory proof of age will be respectfully asked to leave the casino area. Staff will not be pressured to make exceptions, and any decision to refuse entry on age-verification grounds is final. Guests who attempt to gain entry while under the minimum age, or who assist a minor in doing so, may be removed from the property.

Non-gambling areas of the hotel are not subject to this restriction, and younger guests are welcome throughout the rest of the property when accompanied by a responsible adult. Clear signage at all casino entry points indicates the age requirement and the identification that guests must carry.

2. Keeping Play Optional and Recreational

Gambling at Quoravellienne is intended to be an optional leisure activity and a source of entertainment, not a way of generating income or resolving financial difficulties. The house advantage built into all casino games means that, over time, most players will spend more than they win. We ask every guest to approach the casino with this in mind.

Before you begin a gaming session, we encourage you to consider the following principles:

• Decide your budget in advance. Set a firm limit on the amount of money you are comfortable spending, treat that amount as the cost of your entertainment, and stop when it is gone.
• Leave financial obligations outside the casino. Money set aside for rent, bills, groceries or other necessities should never be used for gambling.
• Do not borrow to gamble. Using credit cards, loans or money borrowed from others to fund gaming sessions significantly increases financial risk.
• Accept that losses are part of the game. Chasing losses, that is, increasing bets in an attempt to recover money already lost, is one of the most common patterns associated with gambling-related harm.
• Winnings are not guaranteed income. A run of good luck does not predict future outcomes. Each game result is independent of previous results.
• Play when you are clear-headed and relaxed. Gambling when you are tired, upset, anxious or under significant stress can impair judgement and lead to decisions you might not otherwise make.

Our staff are here to support your enjoyment, and they will never pressure any guest to continue playing, to wager at higher levels or to remain at a machine or table longer than the guest wishes.

3. Time and Spending Limits

One of the most effective ways to keep gambling recreational is to set clear limits on both the time you spend playing and the money you are willing to spend. Quoravellienne supports guests in doing this through the following measures.

3.1 Personal Limits You Can Set Yourself

We encourage every guest to decide, before they begin playing, on a personal time limit and a personal spending limit for that session. Writing these limits down, or sharing them with a trusted companion, can make them easier to keep.

3.2 Requesting Assistance from Our Team

If you would like support in maintaining your limits while on the premises, please speak to a member of our casino staff or hotel management team. We can assist you in a discreet and respectful manner. We will never share information about your limits or your gaming behaviour with other guests.

Guests who have formally registered a self-exclusion with the property (see Section 6) will have their account and access preferences recorded in our internal systems to support compliance.

4. Recognising When Gambling May Be Becoming a Concern

For some people, gambling can shift from a recreational activity to one that causes difficulties in their daily life. Recognising this shift early is important. The following patterns are commonly associated with gambling that has become problematic. This list is provided for general awareness only and is not intended to serve as a formal assessment.

4.1 Patterns Relating to Gambling Behaviour

• Spending more time or money gambling than originally intended, on a regular basis
• Finding it difficult to stop or leave the casino even when you intended to
• Returning to gamble in order to try to recover money that has been lost
• Needing to bet increasing amounts to feel the same level of excitement
• Feeling restless or irritable when attempting to reduce or stop gambling
• Thinking about gambling frequently when doing other activities
• Planning the next gambling session before the current one has ended

4.2 Patterns Relating to Personal and Financial Life

• Using money meant for essential expenses such as rent, bills or groceries to gamble
• Borrowing money from friends, family or financial institutions to fund gambling
• Selling personal possessions to obtain money for gambling
• Hiding gambling activity or the amount of money spent from friends or family
• Lying to others about the time spent gambling or the outcomes of sessions
• Neglecting work, study, family responsibilities or social relationships because of gambling
• Feeling significant distress, guilt or shame after gambling sessions
• Using gambling as a way of escaping from problems or difficult feelings

If any of the above patterns feel familiar, we encourage you to speak to someone you trust, to consider using the self-exclusion option described in Section 6, or to reach out to a community support service. You do not need to be in crisis to seek help. Early conversations are often the most effective.

Our staff are trained to respond with care and without judgement if a guest approaches them with concerns about their own gambling or that of someone they know.

5. Taking Breaks and Pausing Play

Extended gambling sessions without breaks can contribute to poor decision-making, increased spending and reduced enjoyment. Quoravellienne actively encourages guests to take regular breaks from the gaming floor.

We recommend the following practices:

• Step away from the casino floor for at least fifteen minutes every hour. Use this time to eat, rest, enjoy another area of the hotel or speak with friends.
• During any break, review how much time and money you have spent against the limits you set before you began. If you have reached either limit, end the session at that point.
• Avoid lengthy single sessions. If you have been playing for several hours, it is advisable to end the session for the day even if you have not reached your spending limit.
• If you find yourself unwilling or unable to take a break when you intended to, treat that as a signal to stop for the day and consider speaking with a member of our team.

Guests are always free to leave the casino floor, pause their play and return later at their own discretion. Our team will never discourage a guest from taking a break or from leaving.

Comfortable seating, refreshments and other facilities are available in adjacent areas of the hotel to make breaks easy and pleasant. Our concierge team can assist with directions to any part of the property.

6. Property Self-Exclusion

Quoravellienne operates a formal self-exclusion programme that allows any guest to voluntarily restrict their own access to the casino area of this property. Self-exclusion is a serious and meaningful commitment designed to help individuals who feel that restricting their access to gambling will benefit them.

6.1 How to Request Self-Exclusion

Any person may request self-exclusion by speaking directly with a member of our casino management team or by writing to us at the address below. The process is handled confidentially and with respect. You do not need to provide a reason for your request.

6.2 What Self-Exclusion Involves

When you register a self-exclusion with Quoravellienne:

• Your details will be recorded in our internal access management system and shared with relevant staff on a strictly need-to-know basis.
• You will be refused entry to the casino area for the duration of your exclusion period.
• Any player account or loyalty profile linked to your identity may be suspended for the duration of the exclusion.
• Marketing communications relating to casino activity will be suppressed for the duration of your exclusion.
• The minimum exclusion period we offer is six months. Longer periods are available on request.

6.3 Requesting Reinstatement

A self-exclusion is not automatically lifted at the end of the agreed period. To request reinstatement of access, you must contact our Responsible Gambling Team in writing and attend a brief in-person meeting with a member of casino management before access is restored. This meeting is conducted in private and without judgement, and its purpose is to confirm that you have considered your decision carefully and feel ready to return to recreational play.

We reserve the right to decline a reinstatement request if, in our reasonable judgement, doing so is in the best interest of the guest. Any such decision will be communicated respectfully and in writing.

6.4 Third-Party Exclusion Requests

In certain circumstances, a close family member or other trusted person may contact us to raise a concern about a guest's gambling. We will treat all such enquiries sensitively and in confidence. While we are not able to impose an exclusion on behalf of a third party without the consent of the person concerned, our team can advise family members on the options available to them and on how to approach a conversation about gambling with someone they care about.

7. The Role of Trusted Contacts and Support Networks

The people around you, including family members, close friends and colleagues, can play an important part in helping you maintain healthy gambling habits. We encourage guests to be open with someone they trust about their gambling activity, including the amounts they spend and the time they devote to it.

If you are concerned about someone else's gambling, the following approaches may help:

• Choose a calm, private moment to raise your concern rather than doing so immediately after a gambling session or during a period of conflict.
• Focus on specific changes you have noticed in the person's behaviour, finances or wellbeing rather than making general accusations.
• Listen without judgement. The person may not yet be ready to acknowledge that there is a problem, and that is a normal part of the process.
• Offer to accompany them to speak with a support service or to help them access information about self-exclusion.
• Set clear and consistent limits on any financial support you provide, since covering gambling debts can enable continued gambling and delay help-seeking.
• Take care of your own wellbeing. Living with someone whose gambling has become problematic can be stressful, and support is available for family members as well as for the person who is gambling.

Our team at Quoravellienne is available to speak with family members and trusted contacts in confidence. You may contact us at privacy@quoravellienne.com or by visiting the hotel reception and asking to speak with a manager from our Responsible Gambling Team.

8. Local Support and Community Resources

Quoravellienne recognises that some guests may need support that goes beyond what a hospitality property can provide. In New Zealand, a range of community-based and government-supported services exists to assist individuals and families affected by gambling-related harm. These services are available to anyone who needs them and are generally free of charge.

We encourage guests and their families to contact local health and social service providers in their community. New Zealand's public agencies publish guidance on gambling harm and can connect individuals with appropriate community support. You can find information through your local council, your community health centre or New Zealand's official government information websites.

Regulatory and public-interest bodies in New Zealand have a statutory role in overseeing gambling in this country, setting standards for harm minimisation and providing information to the public. Their publicly available guidance covers topics such as understanding gambling risk, recognising signs of harm, accessing support and making complaints. We encourage guests to consult these public resources independently.

Peer support networks for people affected by gambling-related difficulties operate in many New Zealand communities, including those accessible online or by telephone. Your general practitioner, a community health worker or a local social services agency can direct you to the appropriate service for your circumstances.

If you are in immediate distress or financial crisis as a result of gambling, please speak to a member of our hotel management team. We will assist you in identifying the most appropriate local contact and, where possible, will help you make that connection from the property.

9. Our Staff and Our Commitment

Every member of the Quoravellienne casino team receives responsible gambling training as part of their induction and on an ongoing basis. This training covers:

• The legal requirements relating to minimum age and access control
• How to identify behavioural indicators that a guest may be experiencing difficulties
• How to approach a guest sensitively and without stigma
• How to explain the self-exclusion process and other available options
• How to escalate concerns to management when appropriate
• How to direct guests to external support resources

Our staff are empowered to intervene when they have a genuine concern for a guest's wellbeing. This may include offering a direct conversation, suggesting a break, or referring a guest to management. Such interventions are always made with care and respect, and no guest will be made to feel embarrassed or singled out.

Senior management reviews our responsible gambling policies and practices on a regular basis to ensure that they remain current, effective and consistent with our commitment to guest welfare.

10. Privacy and Confidentiality

All information collected in connection with responsible gambling requests, including self-exclusion registrations, limit-setting preferences and third-party enquiries, is treated as confidential. Such information is stored securely, accessed only by staff with a legitimate need to know and handled in accordance with our Privacy Policy and with applicable New Zealand privacy legislation.

We do not share responsible gambling information with third parties for commercial purposes. We may share information with regulatory authorities or law enforcement bodies where we are legally required to do so.

For any questions about how we handle your personal information in connection with responsible gambling, please contact us at privacy@quoravellienne.com.

11. Contact Us and Provide Feedback

Quoravellienne is committed to continuous improvement of our responsible gambling practices. We welcome feedback from guests, their families and the broader community on any aspect of our approach.

To speak with our Responsible Gambling Team, to request self-exclusion, to raise a concern about another guest, or to provide feedback, please use any of the following:

• In person: Visit hotel reception and ask to speak with casino management. A team member will be with you promptly and in a private setting.
• By post: Responsible Gambling Team, , .
• By email: privacy@quoravellienne.com

We aim to respond to all written enquiries within five working days. Enquiries received in person will be addressed immediately or at the earliest available opportunity.